Refund policy
Returns
We want you to love your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging
- Include proof of purchase
To initiate a return, please email zvynlabs@gmail.com with your order number and the reason for your return.
If your return is approved, we'll provide instructions for returning your item.
Please do not send items back without contacting us first, as they may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged
- The product is defective
If your return is approved because of one of these reasons, we'll provide a prepaid return label.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll work quickly to provide a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Personal care products that have been opened
- Hazardous materials
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, simply return your eligible product and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you regarding approval.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time.
If you haven't received your refund within 15 business days after approval, please contact us.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After that time, your order may already be in processing or shipped and cannot be canceled.
Lost Packages
If your tracking shows your package was lost in transit, please contact us.
We'll work with the shipping carrier to investigate and, when appropriate, send a replacement or issue a refund.
Refused Deliveries
Orders refused by the customer or returned because of an incorrect shipping address provided by the customer may be subject to return shipping fees. Any applicable fees may be deducted from the refund.
European Union Customers
If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of receiving it without providing a reason.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Contact Us
Questions about returns or refunds?
Email us at: