Shipping policy

Thank you for shopping with Casa Vellora. We're committed to delivering quality home and kitchen products as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your location.

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 7–15 business days
  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout.

We may occasionally offer free shipping promotions. Any such offers will be clearly displayed on our website.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Delays

While we work hard to deliver orders on time, shipping delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • High seasonal shipping volumes
  • Natural disasters
  • Postal service disruptions

We appreciate your patience if these situations occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Casa Vellora is not responsible for orders delayed, lost, or returned because of incorrect or incomplete shipping information provided during checkout.

If you notice an error, contact us immediately. If your order has not yet shipped, we'll do our best to update your shipping information.

Lost Packages

If your package appears to be lost during transit, please contact us at zvynlabs@gmail.com.

We'll work with the shipping carrier to investigate the shipment and, when appropriate, provide a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging

We'll review your claim and work toward an appropriate resolution as quickly as possible.

Multiple Shipments

Because we partner with multiple suppliers, items purchased in the same order may arrive in separate packages and on different delivery dates.

This is completely normal and does not mean any items are missing.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Questions?

If you have any questions about your order or shipping, we're happy to help.

Email: zvynlabs@gmail.com